Tripped Up: A Traveler Says Her Insurance coverage Wouldn’t Pay Up

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I’m a 68-year-old solo traveler who was on a tour of Sicily in June 2022, after I fell getting off a bus, breaking a number of ribs, vertebrae and a pelvic bone. I had bought the RoundTrip Selection plan from Seven Corners Journey Insurance coverage, so I referred to as, anticipating they might assist coordinate my medical care with Italian-speaking medical doctors. However they informed me to hunt assist by myself, save the receipts and file a declare after I obtained house. Our tour information was an angel, arranging drivers to take me backwards and forwards to the hospital and even decoding by speakerphone with medical doctors. Days later I obtained a health care provider to fill out a type (which I needed to Google Translate for him) saying I might journey house, so long as I used to be in a reclining place. My household chipped in to purchase a business-class seat for the return flight, a day-and-night journey from Palermo to Munich to New York to Jacksonville. Seven Corners lastly paid $5,772 for my payments and missed journey, however refused to reimburse me for many of my business-class fare. Far worse, I imagine they failed to offer me the help they promised, basically leaving me to fend for myself and leaving me unable to speak with hospital workers. I’ve registered complaints with the Higher Enterprise Bureau and the state insurance coverage companies of Florida and Indiana (the place Seven Corners is predicated), however I’ve gotten nowhere. Are you able to assist? Helaine, St. Augustine, Fla.

What a terrifying ordeal. And in addition a precious reminder to solo vacationers that though seeing the world by yourself is perhaps exhilarating, it can be perilous. Fall sick or get damage in a spot the place you don’t converse the language (or don’t perceive the well being care system) and who shall be there that will help you?

Seven Corners says it would, based on its web site, boasting of “a 24/7 multilingual staff accessible to assist with journey emergencies,” together with assist discovering medical care and second opinions in addition to “interpreter referrals” and medical evacuations. The web site recounts the reassuring story of Makenzie, a 22-year-old who fell sick close to the French-Belgian border. Seven Corners workers are portrayed as springing into motion, talking to her medical doctors, arranging for a member of the family to fly in, and finally reserving Makenzie “a lay-down seat to make sure most consolation” on her return to California.

You clearly didn’t get the Makenzie therapy.

To seek out out why, I combed via your coverage and the opposite paperwork you despatched me, talking at size and exchanging emails with Greg Jung, Seven Corners’ government vice chairman, and even asking a Occasions colleague, Ilaria Parogni, to translate that type your Sicilian doctor stuffed out from Italian doctor-scribble to straightforward English.

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